Refund & Cancellation Policy

Refund & Cancellation Policy

We understand that circumstances may change. Here's our comprehensive refund and cancellation policy.

Your Pricing Structure

• Free Demo: 1 session (30 minutes), no charge
• Monthly Plan: $80 per month for 4 one-hour lessons ($20 per lesson), billed on the 1st. Cancel anytime.

Demo Lessons

• Free of charge
• No obligation to continue

Monthly Plan (4 Classes)

• Cancel Anytime: You may cancel your monthly subscription at any time; cancellation takes effect at the end of the current billing cycle
• No Refunds for the Current Cycle: Once a monthly payment has been charged it is non-refundable; any unused lessons remain usable until cycle end
• Flexibility: Reschedule requests must be made at least 24 hours in advance

Flexible Scheduling

Our scheduling policy is designed to support each student's individual learning pace.

• Students may request to schedule multiple sessions per week, provided that both the assigned tutor and the School Head approve the arrangement
• All scheduling is subject to tutor availability and administrative discretion

Cancellation & Carry-Forward Policy

• In the event of a cancellation made in accordance with our notice policy, students are permitted to carry forward one missed session to the following month
• Any additional missed sessions beyond this allowance will be considered forfeited
• All carry-forward sessions must be scheduled within the next month, subject to tutor and School Head approval

Rescheduling Guidelines

• Reschedule requests must be made at least 24 hours in advance
• Emergency reschedules may be considered on a case-by-case basis
• Rescheduled lessons must be completed within the same billing cycle

Workshops & Group Classes

• Non-refundable once booked
• Unless cancelled by TOMS

Service Disruption

In the rare event of service disruption on our part, we will:

• Provide full refunds for affected lessons
• Offer alternative scheduling options
• Compensate for any inconvenience caused

How to Request a Refund

1. Contact us at [email protected]
2. Include your account details and reason for refund
3. We will review your request within 2-3 business days
4. Approved refunds will be processed within 5-7 business days

Important Notes

• All refunds are processed to the original payment method
• Processing fees may apply for certain payment methods
• This policy is subject to change with 30 days notice